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Shipping & Delivery Policy
Made in Germany offers international delivery of selected German products to supported destinations.
1. Shipping Origin
Orders are prepared and dispatched from Germany to the customer's selected delivery country.
2. Estimated Delivery Time
The estimated delivery time is normally 7–10 calendar days from order confirmation.
Delivery times are estimates and are not guaranteed.
Actual delivery may vary depending on:
- product availability - order processing - carrier operations - customs clearance - public holidays - destination-country requirements
3. Shipping Charges
Applicable shipping charges are displayed during checkout.
Free shipping may be available for qualifying orders, selected products or promotional offers.
The applicable shipping conditions are those displayed during checkout.
4. Customs Duties and Import Taxes
International orders may be subject to:
- customs duties - import VAT - local taxes - customs clearance charges - other government-imposed import fees
Unless explicitly stated otherwise during checkout, these charges are not included in the product price or shipping charge.
The customer is responsible for paying applicable destination-country import charges.
Customs authorities or delivery carriers may contact the customer directly regarding these payments.
5. Customs Clearance
Customers are responsible for providing accurate delivery information and any documentation reasonably required for customs clearance.
Customs delays may affect the estimated delivery date.
6. Our Responsibilities
Made in Germany is responsible for preparing orders, using appropriate packaging, and arranging shipment through the selected delivery service.
We remain responsible for our obligations concerning order fulfilment, delivery, product conformity and consumer rights to the extent required by applicable law.
7. Damaged or Incorrect Products
If an order arrives damaged or contains an incorrect product, customers should contact our support team and provide the order number and relevant photographs.
We will review the issue and provide an appropriate resolution in accordance with our Returns & Refunds Policy and applicable consumer law.
8. Delivery Information
Customers should ensure that their delivery address and contact details are accurate.
9. Customer Support
For shipping-related inquiries, customers can contact Made in Germany through the support channels published on our website.